Managed IT Services for Manufacturing
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IT Services for Manufacturing Companies

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UCS supports the technology that keeps your business applications running smoothly. We help identify whether an issue is related to the application, workstation, network, or broader IT environment, and when vendor support is required, we can work directly with the software provider on your behalf.

Familiar Software. Experienced IT Support.

Technology That Keeps Your Operation Moving

Manufacturing companies depend on technology far beyond the computers in the front office. Your network may connect engineers, production teams, ERP systems, CNC equipment, shipping applications, wireless devices, cameras, cloud services, and specialized machinery; all of which need to work together reliably.

Unique Computing Solutions provides managed and co-managed IT services for
manufacturing companies designed around the way your operation works. We help keep your technology secure, connected, supported, and ready for production without losing sight of the most important goal: keeping your business moving.

IT Support That Understands Manufacturing

Manufacturing IT environments are rarely one-size-fits-all. A problem with a workstation might affect an engineer. A network issue could affect equipment on the shop floor. An ERP outage could disrupt orders, inventory, shipping, or production.

Our team works with manufacturers to understand the technology behind their individual processes so we can support the complete environment, not just the obvious IT equipment.

From day-to-day troubleshooting and user support to infrastructure projects, cybersecurity, cloud services, and long-term technology planning, UCS can serve as your complete IT department or work alongside your existing internal IT team.

Support for the Software Your Business Depends On

Manufacturers often rely on specialized applications that require more than basic desktop support.

When an issue involves a third-party application, we don’t simply tell you to call the software vendor. UCS can work with your vendor, troubleshoot the surrounding infrastructure, and help determine where the problem resides so your team isn’t stuck coordinating multiple support companies.

Our technicians have experience supporting and coordinating technology surrounding platforms including:

Connecting the Office to the Shop Floor

Technology doesn't stop at the office door.

UCS has helped manufacturers connect CNC machines and other production equipment to their networks, build wireless environments throughout manufacturing facilities, support tablets and mobile devices on the floor, and maintain connectivity between employees, applications, equipment, and company data.
We also understand that older equipment doesn’t always run the newest operating systems. Manufacturing environments can contain specialized machines with technology that cannot simply be replaced every few years. Our team works to understand those limitations and determine how that equipment can remain accessible while reducing unnecessary risk to the rest of the network.

Cybersecurity Without Sacrificing Productivity

Security is essential, but a security solution that prevents your employees from doing their jobs isn’t much of a solution.

Our approach is to find the balance between protecting your organization and keeping production moving.

We continually evaluate how these controls affect the people and processes that depend on them, so security supports the operation rather than becoming an obstacle to it.

Depending on your environment, UCS can help manufacturers implement technologies and security practices such as:

Microsoft Defender.
Microsoft Intune.
Email security and cloud-to-cloud backup.
Network access restrictions.
Security monitoring and log management.
Secure remote access.

Manufacturing Compliance and Security Requirements

Manufacturers working with government agencies, defense contractors, regulated industries, or sensitive customer information can face additional cybersecurity requirements.

UCS has experience assisting manufacturing organizations with technology related to CMMC, ITAR, FIPS and other security requirements, including access controls, application restrictions, logging, vulnerability management, user authentication, network controls, and security awareness initiatives.

Our role is to help translate technical requirements into practical changes your organization can implement and maintain.

Reliable Networks and Wireless Throughout Your Facility

A modern manufacturing facility needs connectivity everywhere employees work.

UCS designs, deploys, and supports wired and wireless networks for manufacturing environments using technologies from platforms such as Cisco, Meraki, and UniFi.

We can help provide reliable connectivity for offices, warehouses, production floors, engineering teams, mobile devices, cameras, cloud applications, and other connected systems throughout your operation.

We can also help establish redundant internet connections, so an ISP outage doesn’t automatically bring cloud-based applications and critical business processes to a stop.

Planned Maintenance That Respects Production

Server maintenance isn’t always as simple as clicking “restart.”
Some manufacturing applications and databases require systems to be stopped and restarted in a specific sequence. Others can only be maintained during narrow production windows.

UCS documents these requirements and incorporates them into patching and maintenance procedures. We coordinate updates around the needs of your operation and verify that the systems your employees depend on are available afterward.

The same philosophy applies when we replace a computer. Whenever possible, applications, email, files, printers, business software, and other required resources are configured and tested before the old workstation is removed.
The objective is simple: reduce disruption and get your employees back to work.

Backup, Disaster Recovery and Business Continuity

A technology outage can quickly become a production problem.

UCS helps manufacturers protect critical data and systems through monitored backup solutions, cloud backups, infrastructure redundancy, and disaster recovery planning.

We’ve also helped businesses establish emergency internet connectivity when severe weather or an ISP outage threatened to disconnect a facility.

Business continuity isn’t just about having a backup. It’s about knowing what needs to happen when something goes wrong and having a plan to get the operation moving again.

Modern Business Technology

Microsoft 365, Cloud and Modern Workplace Services

Manufacturing companies increasingly need to connect people and information across offices, plants, warehouses, remote employees, and multiple locations.

UCS can help manufacturers migrate and manage Microsoft 365 environments, including:

We can also integrate supported business applications with Microsoft identities, making it easier for employees to securely access the systems they use every day.

Cameras and Physical Security Technology

Manufacturing facilities often have safety, security, and operational visibility requirements that extend beyond traditional cybersecurity.

UCS has designed and deployed camera systems, access-control technology, visitor-management solutions, and other physical security systems for manufacturing environments.

Modern camera platforms can also provide advanced capabilities such as intelligent object detection, tracking, and enhanced visibility across different areas of a facility.

We help evaluate which technology makes sense for your environment without recommending expensive features simply because they exist.

Hardware Procurement and Technology Lifecycle Management

Old technology can gradually become a productivity problem long before it completely fails.

UCS helps manufacturers plan the lifecycle of their workstations, servers, network equipment, backup systems, wireless infrastructure, and other technology.

We can assist with procurement, deployment, configuration, migration, testing, and ongoing maintenance so technology replacements become planned projects instead of emergency purchases.

Our team has also helped manufacturers relocate complete technology environments including servers, networks, wireless infrastructure, and entire computer rooms, when businesses expand or move facilities.

Cloud Phone Systems and Communications

Communication between offices, production teams, vendors, customers, and remote employees needs to be reliable.

UCS can help manufacturers replace aging PBX and traditional phone systems with modern cloud-based communications platforms such as RingCentral.

We assist with planning, procurement, deployment, number migration, configuration, user changes, and ongoing support so your communication platform grows with the business.

AI and Automation for Manufacturing

Manufacturers are beginning to explore how AI and automation can improve processes throughout their organizations, from marketing and customer outreach to quoting, production workflows, process management, and shipping.

UCS can help bridge the gap between an AI idea and the technology needed to put it into practice.

That may include Microsoft Azure resources, cloud infrastructure, application deployment, AI platforms, automation tools, or helping your internal team overcome the technical challenges involved in turning a prototype into a working business application.

Fully Managed or Co-Managed IT Services

Every manufacturer has different internal resources.

Some organizations need UCS to operate as their complete outsourced IT department. Others already have an IT professional or internal technology team and need additional expertise, tools, cybersecurity resources, project support, or additional hands when workloads increase.

Our managed and co-managed IT services can be structured around the support your organization needs.

You don’t have to replace a good internal IT team to gain access to a larger one.

An IT Partner That Learns Your Operation

The longer we support a manufacturer, the more important institutional knowledge becomes.

We learn which applications are critical, which systems need special attention, how equipment is connected, when maintenance can occur, which vendors need to be involved, and what your employees need to stay productive.

Some manufacturing organizations supported by UCS have worked with our team through multiple generations of servers, operating systems, applications, networks, and business technology.

Technology changes. Our job is to help your business change with it without losing sight of what matters most: keeping your operation productive, secure, and moving forward.

Looking for a New IT Partner for Your Manufacturing Company?

Whether you’re replacing your current IT provider, building an internal technology team, or looking for additional support for the team you already have, Unique Computing Solutions can help.

Contact Us Today!